Atlassian, best known for its Jira, Trello and Confluence platforms, is acquiring helpdesk company Halp.

Halp currently holds a report on compliance for the SOC2 Type II standard which includes an audit by a third-party and our philosophy and approach for information security management, risk assessment, and third-party risks. For more information and to get a copy of the report, please email security@halp.com. Forge is an app development platform designed to revolutionize how Atlassian cloud products are customized, extended, and integrated. There are many things to love about Forge: Build apps, not infrastructure: Write an app in minutes while the platform takes care of security, compute, and storage.

The purchase, announced today, comes amid the backdrop of the ongoing global COVID-19 pandemic, which has made collaborative platforms essential for teams looking to remain productive with workforces largely distributed.

Launched in 2017, Halp is a conversational ticketing solution that enables IT teams to assign, prioritize and answer requests from Slack, turning the popular enterprise chat platform into an internal helpdesk solution.

Once Halp has been integrated into a Slack Workspace, users can react to a message with a specific emoji to turn any message into a ticket that tracks the progress of inbound and outbound requests. Halp also offers menu options in Slack that allows help-desk staffers to process and manage requests without having to leave Slack.

While the Halp purchase will bolster Atlassian’s integration abilities, Atlassian has a number of tools that offer Slack integrations. In April, Trello’s no-code automation tool, Butler, announced an integration that would allow “automated workflow [to] extend even further beyond the boundaries of Trello to the tools where other teammates are working.”

Confluence Help Desk

Halp already integrates with Atlassian’s Jira Service Desk and Confluence, allowing organizations to keep records via their support tool of choice. And Atlassian intends to keep Halp as an independent product; current Halp users will still be able to use it as a standalone product.

Atlassian Support

In a statement announcing the acquisition, Brad Armstrong, vice president for business development and corporate development at Slack, said the company was thrilled to hear that its “strategic partner” Atlassian is acquiring Halp.

“With its messaging-first approach to support ticketing, Halp is an outstanding tool for any team already collaborating in Slack channels,” Armstrong said. ”We see enormous opportunities in building this business together with Atlassian.”

Read next

• Dicker Data's new $74M HQ and distie centre opens for business

• Asia Pacific security spend to hit US$23.1B this year

• Channel leaders reconnect at ARN Influencer Network

A better way to handle questions and requests, using the tools you already have.

Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.

Internal support is moving to chat platforms like Slack and MS Teams. Here’s how Atlassian harnessed the power of chat support using Halp.

Being able to quickly deal with and resolve incoming issues is a hallmark trait of productive offices – creating a smooth help desk experience in Teams will level up your entire company.

Users will be able to track, prioritize, and resolve tickets right at the source of their conversations by using a Teams ticketing system.

Jira Help

Wat Is Atlassian